Privacy Policy

Last updated: 8/8/2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. We also collect information automatically when you use our Service.

Personal Information

• Name, email address, and contact information
• Date of birth, gender, and demographic information
• Health and biomarker data you choose to upload or share
• Account credentials and preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log files and analytics data

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our health intelligence platform. Specifically, we use your information to:

• Provide personalized health insights and recommendations
• Process and analyze your biomarker data
• Communicate with you about your account and our services
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Improve our algorithms and service quality
• Ensure security and prevent fraud
• Comply with legal obligations

3. Health Information and HIPAA Compliance

Health Information Protection: We understand the sensitive nature of health information and implement additional safeguards for all health-related data. While we are not a covered entity under HIPAA, we voluntarily implement HIPAA-like protections for your health information.

• All health data is encrypted in transit and at rest
• Access to health information is strictly limited and logged
• We do not use health information for marketing without explicit consent
• Health data is never sold to third parties
• We maintain detailed audit logs of all health data access

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent - We may share information when you explicitly authorize us to do so
• Service providers - We may share information with trusted third parties who assist us in operating our platform
• Legal compliance - We may disclose information when required by law or to protect our rights
• Business transfers - Information may be transferred in connection with mergers or acquisitions
• Emergency situations - We may share information to protect the health and safety of users

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

• Encryption: All data is encrypted using industry-standard protocols (AES-256)
• Access controls: Strict role-based access controls and multi-factor authentication
• Network security: Firewalls, intrusion detection, and regular security audits
• Employee training: Regular security training and background checks for all employees
• Incident response: Comprehensive incident response procedures and breach notification protocols
• Regular updates: Continuous security updates and vulnerability assessments

6. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account data: Retained while your account is active and for 7 years after closure for legal compliance
• Health data: Retained for 10 years after last access for continuity of care purposes
• Analytics data: Aggregated and anonymized data may be retained indefinitely
• Legal requirements: Some data may be retained longer to comply with legal obligations

You may request deletion of your account and associated data at any time. We will honor such requests within 30 days, subject to legal retention requirements.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at privacy@protector.co. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential cookies: Required for basic platform functionality
• Analytics cookies: Help us understand how you use our platform
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used for targeted advertising (with your consent)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately. If you believe we have collected information from a child under 13, please contact us at privacy@protector.co.

11. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. Third-party services we may integrate with include:

• Health data providers and laboratories
• Payment processors
• Analytics and monitoring services
• Cloud storage and computing providers

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our platform
• Obtaining your consent for material changes when required by law

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@protector.co
Address: Protector Legal Department